Refund policy

Return & Refund Policy

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Thank you for shopping at Aarogya App. We value your trust and aim to ensure your satisfaction with every purchase. Please read our Return & Refund Policy carefully.

Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • A return request is raised within 48 hours of delivery

  • The product is unused, unwashed, and in its original packaging with all tags and accessories intact

Products that do not meet these conditions will not be eligible for return.

Non-Returnable Items

Due to hygiene and wellness reasons, the following items are not eligible for return or refund unless damaged or defective:

  • Used acupressure mats

  • Used yoga or wellness products

  • Products damaged due to misuse or improper handling

How to Request a Return

To initiate a return, please contact us at:

📧 Email: [add your official support email]

Include the following details:

  • Order number

  • Reason for return

  • Clear photos or video of the product (if damaged or defective)

Our team will review your request and respond within 2–3 business days.

Return Pickup

  • If your return request is approved, Aarogya App will arrange a return pickup where applicable.

  • In some cases, customers may be asked to ship the product back to us.

  • Return shipping instructions will be shared once the return is approved.

Refunds

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

Late or Missing Refunds

If you have not received your refund after the stated period:

  • Check your bank account again

  • Contact your payment provider or bank

  • If the issue persists, contact us at [support email]

Order Cancellations

  • Orders can be canceled only before shipment.

  • Once an order has been shipped, it cannot be canceled.

  • To request cancellation, contact us immediately after placing your order.

Exchanges

We do not offer direct exchanges. If you receive a damaged or defective product, please follow the return process, and a replacement or refund will be arranged based on availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Aarogya App within 48 hours of delivery with supporting images or videos. We will resolve the issue promptly.

Contact Information

For any questions related to returns or refunds, please contact:

Aarogya App
📧 Email: info@aarogyaapp.com